Frequently Asked Questions

What kind of vehicle do you use for your tours?
I use a new luxury, fully air conditioned Mercedes-Benz Minivan which is comfortably equipped for touring. The vehicle can very comfortably seat up to 8 passengers and luggage (although there is a limit on what you can take if for 8 persons). Each passenger will have their own seat and full 3 point seat belt. There is plenty of space and leg room and the vehicle is easily accessible. The vehicle is also suitable for those with limited mobility and we can provide two foldable wheelchairs on request. Tours are exclusive and only for the intended party, from 1 to 8 persons – no other person will be on the tour. Charging cables for Apple and Samsung products to recharge phones and we also provide free Wi-Fi.

What is included in the price of a tour?
Tour prices are quoted for each tour, per day and are in pounds Sterling (£s) and include the cost and insurance of vehicle, driver-guide services, itinerary planning, all fuel and maintenance costs, car parking fees, transfers and local taxes. There are no hidden costs.  Tour price will depend on length of tour, time of year, distance travelled and other factors such as pick up and drop off locations.

Tour prices do not include entrance fees, meals or gratuities.

Can you pick up at the airport or train station?

Yes and if you want a meet and greet I can meet you at the airport arrival gate and start the tour right away! Or, for example, you may wish to check in to your accommodation, drop your luggage, before having a tour of the city. Then dropped off back at your accommodation or a nice restaurant – the choice is yours!

Where do we meet at Greenock Ocean Terminal?

We will meet at the Patrick Street exit gate at the terminal.

Who conducts the tours, is it always Alison?
I personally will carry out and conduct all tours. On rare occasions when I am not available I will delegate someone just as friendly and reliable. You will always be informed of this either at the time of your initial request or in writing before your tour.

How long do day tours last?

Full day tours will usually start at 9am and return to your accommodation at approx 5pm. With shore excursions we depart one hour after the ship has docked and are due to return around one and a half hours before departure, exact timings are dependent on the cruise times.

What happens if our ship is not able to dock or is extremely late in arriving?

In the unlikely event that your ship is unable to dock you will receive a full refund for the cancelled tour. If it is extremely late in arriving and a tour is still possible then your tour will run or else if its too late you will receive a full refund.

Does the shore excursions only depart from Greenock Ocean Terminal?

We are a West of Scotland based company, however would consider other ports in special circumstances.

Can you do one way tours?

I usually can accommodate most requests if I’m available.